At this time, we do not accept returns or exchanges unless your item arrives defective or damaged. If there is an issue with your order, please contact us at ciao@hellocasa.studio and we will issue a replacement for defective or damaged goods.

Since each order is custom-made, all sales are final. Once our skilled print team starts producing your order, we are unable to process cancellations. We apologize for any inconvenience caused and appreciate your understanding! You can always contact us for any questions at ciao@hellocasa.studio

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there is an issue with your order, please contact us at ciao@hellocasa.studio and we will send a replacement for defective or damaged goods.